Return Policy

At Pharmacy Automation Supplies (PAS) we know that our products are counted on to perform every day in some of the most demanding healthcare environments and we pride ourselves on our commitment to delivering the highest levels of quality and service. 

It’s for this reason that we stand behind every one of our products and will replace, refund, or credit any product that is unusable or doesn’t measure up to the industry leading standards we hold ourselves to. Our goal is never to provide a temporary solution, but rather identify the root cause of any problem and put policies into place to ensure a permanent fix.  Often this process can involve returning samples, taking/sending photographs, and/or spot checking a shipment.  We recognize this can be inconvenient, but we promise to always be accommodating, understanding, and go above and beyond and we appreciate your patience and cooperation while we do. 

In the unlikely event that you receive product that was damaged in transit or is unsatisfactory in any way please contact your sales representative or our corporate office at 800-798-1401 and we will begin acting immediately to address and resolve your issue.

If you wish to return a product for reasons other than it being damaged or defective you MUST contact PAS prior to taking any action as unfortunately not all products are returnable.   

  • Some unopened stock items may be returnable depending on the product and condition, but require return shipping and will have a restocking fee assesed.
  • Custom items cannot be returned except in cases of quality or shipping error

Standing behind our products has helped PAS grow to one of the most respected manufacturers of healthcare consumables over the last 100+ years and rest assured that when you order with Pharmacy Automation Supplies you'll be receiving a product that will exceed your expectations.