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The Staffing Factor: How Reliable Packaging Reduces Training and Error Costs

The Staffing Factor: How Reliable Packaging Reduces Training and Error Costs

Sep 9th 2025

Pharmacy staffing pressures are relentless. With technician turnover rates reported as high as 30%, many independent retail, long-term care, and high-volume pharmacies are caught in a constant cycle of hiring and training. Add to that a mix of skill levels, onboarding new team members, and covering open shifts, and the pressure on efficiency and accuracy becomes intense. Every task needs to run smoothly, but when something goes wrong, even a minor hiccup can cascade into wasted time, increased costs, and mounting frustration.

What many pharmacies don’t realize is that packaging materials can play a quiet but critical role in reducing those pressures. When materials are unreliable – when cards curl, seals fail, or printers jam – technicians must stop what they’re doing, troubleshoot, and often redo work. For experienced staff, it’s an annoyance; for new hires, it can turn a learning curve into a wall. And every repeated step adds cost in wasted materials, lost time, and potential compliance risks.

Turnover and Training: A Hidden Cost Center
The financial impact of turnover is well-documented across healthcare, but in pharmacy it can be especially acute. Training a new technician doesn’t just take time; it also slows down experienced team members who must assist, correct, and supervise. According to industry surveys, up to 60% of new pharmacy hires leave within six months, meaning many pharmacies never recoup the investment in training. Meanwhile, those who stay often need months to reach full productivity. In this environment, anything that simplifies workflows and reduces friction is invaluable.

Packaging may rarely be the first thing managers consider when addressing staffing challenges, but it should be high on the list. If every blister card seals properly, if labels print cleanly, if automation runs without jams, new employees can focus on learning workflows instead of troubleshooting equipment. It’s a simple equation: Less frustration equals faster training and higher retention of pharmacy new hires.

Packaging as a Workforce Tool
At Pharmacy Automation Supplies (PAS), we’ve seen first-hand how the right packaging transforms pharmacy workflows. Reliable materials don’t just support efficiency; they also reduce the mental load on staff. When a new technician can load materials, run packaging equipment, and trust the results, they gain confidence quickly. Mistakes drop, wasted runs decrease, and supervisors spend less time firefighting and more time focusing on patient care or value-added services.

PAS products are designed and tested for automation compatibility and consistency, ensuring that cards, film, and labels perform as expected every time. This isn’t just about product quality; it’s about protecting the integrity of your workflow. It’s about making sure that when a new hire sits down for their first shift, the equipment behaves predictably and the consumables support success rather than create obstacles.

Reducing Errors and Protecting Margins
Every pharmacy knows the cost of rework: wasted materials, lost technician hours, and the risk of dispensing errors. When training a new employee, those risks multiply. An improperly sealed package can mean starting over; a jammed printer can throw off an entire batch. These errors not only eat into margins but can also shake patient confidence if they reach the counter.

By investing in reliable packaging, pharmacies can minimize these error points. PAS products are engineered to fit equipment specifications, withstand daily use, and deliver consistent results across a range of automated and semi-automated systems. That means fewer interruptions, cleaner output, and more predictable performance, even in the hands of a less experienced technician.

Staff Confidence and Retention
People stay longer in jobs where they feel competent and supported. For pharmacy teams, that sense of competence often comes from having tools and materials that work. Nothing discourages a new technician faster than repeated failures they can’t control. Conversely, early success builds confidence and loyalty. When tasks are easier to master and technology supports rather than hinders, employees feel more capable and valued, and are more likely to stay.

Reliable packaging also helps experienced staff by removing frustrations from their day. Less time spent fixing errors or correcting others’ mistakes means more time spent on the higher-value work that improves patient care and drives revenue.

PAS: A Partner, Not Just a Supplier
PAS is uniquely positioned to help pharmacies meet these staffing challenges head-on. We’re not just a supplier of cards and labels, we’re a partner in workflow efficiency, automation readiness, and operational success. Our materials are rigorously tested to ensure compatibility with leading pharmacy automation systems. We work with clients to troubleshoot pain points, recommend the right solutions, and support both technical teams and frontline staff. Whether you’re onboarding a new technician or streamlining processes for your most experienced employees, PAS products reduce complexity and give teams the confidence to perform at their best.

The bottom line: Staffing challenges aren’t going away, but smart choices can ease the burden. By treating packaging not as a commodity but as a workforce tool, pharmacies can shorten training times, reduce costly errors, and create a more stable, confident team. In an industry where every minute and every margin counts, reliable packaging is a small change that delivers a big impact.

See how PAS can simplify your workflow and support your team. Schedule a consultation to start reducing training and error costs today.